To ensure customer satisfaction, Naples Mattress offers a ONE-TIME comfort exchange when you purchase a NEW Mattress Set or a NEW Mattress specifically used on a platform bed. The trial begins the night the mattress is delivered/picked up.
- You must keep your mattress a minimum of 21 Nights... Because this is a new sleep system, it will take a minimum of 21 Night to ensure a proper break-in period. Naples Mattress will not accept returns before 21 Nights. No refunds.
- Mattress must be in "LIKE NEW" conditions...A waterproof Mattress protector is required. This assures that the mattress will be protected from soiling as well as dust mites.
- NO RESTOCKING FEE...The only cost is the retail difference(plus Tax) of the new bedding and a $45 Re-Delivery Fee. If you select a mattress less expensive than the original, there will be no refund or store credit.